REFUND POLICY

Last updated: August 2026

At Khazir Sons Trading WLL, we are committed to providing our customers with a smooth and satisfying shopping experience. This Refund Policy explains the conditions and procedures applicable to refund requests.

1. REFUND REQUEST PERIOD

Customers must submit a refund request within 24 hours of receiving their order. Requests submitted after this period may not be accepted.

2. ELIGIBILITY FOR A REFUND

A refund may be considered when an item is received damaged, defective, incorrect, or does not match the order placed by the customer.

Items must be returned in their original condition, unused, and with their original packaging and tags where applicable.

3. NON-REFUNDABLE CONDITIONS

Refunds may not be accepted for items that have been used, damaged after delivery, altered, washed, or returned without their original condition or packaging.

4. REFUND PROCESS

To request a refund, customers should contact Khazir Sons Trading WLL within 24 hours of receiving the order and provide the order details along with clear photos or other relevant information showing the reason for the request.

Our team will review the request and determine whether it meets the conditions of this Refund Policy.

5. APPROVED REFUNDS

If a refund is approved, the refund will be processed through the applicable payment method or in another agreed manner. Processing time may vary depending on the payment provider or bank.

6. EXCHANGES

Depending on the availability of the requested item, Khazir Sons Trading WLL may offer an exchange instead of a refund for eligible orders.

7. DELIVERY & RETURN COSTS

Where an item is confirmed to be damaged, defective, or incorrectly delivered, Khazir Sons Trading WLL may arrange or cover the applicable return or replacement delivery costs.